FAQ
Are generic medications as effective as brand names?
Yes. Generic medications contain the same active ingredients in the same dosages as brand names. Singapore's Health Sciences Authority (HSA) requires generics to be bioequivalent, meaning they work identically in your body. You're simply not paying for marketing and branding.
Is this legal?
Absolutely. All medications are HSA-approved generics.
Do I need insurance?
No. Our direct-to-consumer model often costs less than insurance co-pays. We don't file insurance claims, which ensures complete privacy.
How private is this really?
Completely. No insurance records, billing shows "Health services," packaging is unmarked, and we never share your information. We're PDPA-compliant with military-grade encryption.
How long does shipping take?
Most orders ship within 24-48 hours via expedited shipping.
What if the medication doesn't work for me?
Contact our medical team for a free follow-up consultation. We can adjust dosages or try alternative medications at no additional consultation fee.
Can I get a prescription for controlled substances?
We focus on non-controlled medications for safety and accessibility. We cannot prescribe Schedule II-IV controlled substances through telehealth.
Do you ship internationally?
We ship across Singapore and selected international locations. We're working to expand.
What payment methods do you accept?
We accept all major credit cards, debit cards, HSA/FSA cards, all major cryptocurrencies, and digital payment platforms. Payment is secure and shows as "Health services" on statements.
